Bank-Wide Communications Audit
The goal of a Bank-Wide Communications Audit is to ensure all communications leave your Bank with the proper tone, style and message.
Oftentimes we write letters or have form letters generated from a bank and compliance perspective instead of from our customers’ perspective.
We can send the wrong message to our customers without knowing we have a negative tone.
- Improve your customer experience and overall perception of your Bank
- Review and edit all letters, memos and form letters
- Create consistency in tone, style and message